Complete Care Program
It has been our experience that a properly maintained computer will work indefinitely without major problems. And if problems arise, usually it is possible to predict them in time to take countermeasures and assure continuous operation to minimize or eliminate loss of productivity due to a computer malfunction. This becomes especially important with servers, where even 1 hour of downtime can mean hundreds or thousands of dollars worth of lost revenue. It is therefore possible for us to “put our money where our mouth is” and guarantee that if you allow us to maintain each one of your computers for 1 hour per month and your servers for 2 hours per month, we will not bill you ANY additional time in case your computers or servers stop working*. That means that you can set up a simple, relatively small budget for all your I.T. labor expenses based on the number of computers and servers that are in your organization. We’ll guarantee that you will not go over your budget no matter how many hours it takes us to fix whatever is wrong. We’ll also maintain the rest of your infrastructure such as printers, wireless routers, etc. at no additional cost.
- Platinum Package: Fee based strictly on the number of units we maintain. If there are unforeseen repairs there are no additional labor charges.
- Gold Package: Fee based on number of units but with lower maintenance co-efficient than Platinum Plan. All maintenance and repairs are done, but when the upper limit of hours is reached its possible to accrue additional charges. Usually the cost is 50% of the Platinum Package.
- Silver Package: Fee based on set number of hours per month. Significant discount is applied to the regularly hourly rates. If any additional hours are required, they are also billed at the discounted rate.
Give us a call and find out how much money you can save every month with our “Complete Care” Program!
*Exceptions: Cisco routers, deliberate attempts to sabotage the system.
In case of hardware failure software installation only is covered. Hardware costs are not included.